While many insurance companies outsource loss-adjustment, FM Global maintains in-house resources to ensure it can settle claims and make payments promptly.
As a mutual company, FM Global approaches claims from a different perspective. Thanks to their extensive in-house claims resources, global capabilities and client-focused claims managers, clients can feel confident their claim will be resolved swiftly and fairly—so they can get back to business as quickly as possible.
With extensive staff resources available 24 hours a day, FM Global quickly mobilises rapid response teams to help its clients address the immediate and long-term effects of a loss. The FM Global claims representative works with the client to coordinate all aspects of communication between loss-adjusters, loss-prevention engineers, risk-management experts, as well as the client’s staff.
When a disaster related to an electrical issue occurred in Spain, a claims adjuster was able to obtain an identical transformer within 48 hours, which allowed the factory to start working again in a very short space of time.
FM Global’s culture of always handling claims fairly and promptly is borne out of its mutual policyholder owner status. FM Global is proud to be an industry leader in fair claims practices having received many third party endorsements from clients, brokers and independent industry research analysts.
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