FM Global achieved the highest average score among insurers (4.6 out of 5.0) across all dimensions of service including “Documentation”, “Value for money given quality of cover”, “Ease of access to decision makers”, “Underwriting expertise and flexibility”, “Claims – speed of settlement”, “Claims – fairness of settlement” and “Pre- and post- loss services.”
“FM Global is undoubtedly excellent within the relatively narrow parameters of property and risk engineering. The fact that it scores more than any other insurer in each individual service factor category is testament to this,” reports StrategicRISK in the survey results. It added that FM Global “is clearly very successful in the specialist areas it covers and is certainly highly thought of by its clients.”
“First and foremost, thank you to our clients, large corporate insurance buyers, who have again placed their confidence in us,” said Philip Johnson, vice president of FM Global’s London Operations. “By partnering with our policyholder owners, and their chosen broker partners, we constantly strive to provide dependable service and products to help keep our clients resilient, competitive and in business.”
To read more about the results of the StrategicRISK’s 2016 UK Corporate Insurance Buyers’ Survey, click here.
To discover more facts about FM Global, click here.